P.O. Drawer 13367
Capitol Station
Austin, Texas 78711
Tel 512.477.4405
Fax 512.867.1700
Email VideoHelp@fol.com
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Click on a topic to expand
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What are the Minimum System Requirements?
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Minimum System Requirements:
- Adobe Flash Player 8.0 or Higher + plug-in.
Click Here for Adobe Flash Support
- Windows 2000 or higher with latest updates installed
- Mac OS X 10.3 or higher
- Firefox 1.1+, Internet Explorer 5.0+, or Safari 1.0+
- Broadband connection with 500+ Kbps
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The video won't play-what's wrong?
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All of the videos on Texas Network Rollout website are streamed through a Flash player,
so you need to have the latest version of Adobe Flash installed on your computer.
To download it, please visit Adobe.
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Why does the video keep stopping and starting while I'm watching it?
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If a video doesn't play continuously, it may be due to your connection speed.
You'll need a broadband connection with at least 500+Kbps for the best viewing experience.
It's also possible that our servers are experiencing high traffic, which sometimes affects the speed.
If this is the case, there's not much you can do, but we are continuously monitoring our infrastructure
and adding servers as needed to keep up with demand.
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Why can't I hear the audio when I'm watching a video?
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To make sure that you hear sound while watching videos, please check the volume controls on
your computer. This may have an effect on your computer's master volume levels.
Next, check to see if your system meets these requirements for running the video player.
Minimum System Requirements:
- Adobe Flash Player 8.0 or Higher + plug-in.
Click Here for Adobe Flash Support
- Windows 2000 or higher with latest updates installed
- Mac OS X 10.3 or higher
- Firefox 1.1+, Internet Explorer 5.0+, or Safari 1.0+
- Broadband connection with 500+ Kbps
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Who can I contact for help?
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You can contact the TNR Administrator through email ( videohelp@fol.com ) or via phone ( 512-435-2200 ).
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Is this website secure?
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Yes, the Texas Network Rollout website utilizes industry standard SSL certificates, provided by XRamp, to encrypt all confidential login and private information.
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Why can't I download TNR documents?
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Please make sure your internet explorer and
firewall settings permit downloading. If you do not handle these settings,
please contact your network administrator.
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